Hi there! It's unfortunate to hear about the issue with your cousin's Converge internet connection. It seems like they are still having problems with their service. Have they already contacted Converge's customer service or technical support team to report the issue? It's important to report any issues to their service provider so they can investigate and fix the problem.
In the meantime, if you need internet access, it's good to hear that your PLDT connection is working fine. You can also try using mobile data if you have a plan with a good data allocation. Hopefully, your cousin's Converge connection gets fixed soon.