here po JD for Team Leader
WFM Senior Team Lead
Stefanini Philippines, Inc.
National Capital Reg
Posted on 11-Oct-21
Job Highlights
Temporary work-from-home setup, Equipment will be provided
Competitive Compensation and Benefits
Must have at 3 years WFM Supervisory experience
Job Description
What will you do?
- Managing and leading a team of workforce staff
- Ensure each WFS and RTA understands and meets their required tasks, objectives as well as oversee employee policy/handbook adherence, conduct and performance.
- Oversee execution of established WFM practices; ensuring delivery of required forecasts, schedules, reports and manage change requests.
- Constantly communicate with Service Delivery leaders through meetings and project calls.
- Identify WFM process strengths and opportunities, leading to formulation and execution of action plans or projects to address opportunities and create additional value for our stakeholders.
- Writing employee performance evaluations, delivering annual merit reviews and performing other administrative tasks as required/assigned.
What do you need to succeed?
- Candidate must possess at least a Bachelor's/College Degree, any field.
- At least 3 - 5 years of Workforce Management supervisory or management experience in an ITO environment.
- Must be proficient in the usage of different WFM toolsets, Genesys and Aspect (desired but not required)
- Knowledgeable with WFM best practices, such as concepts of adherence, shrinkage, floor mgmt, scheduling strategies, etc.
Additional Information
Career Level
Supervisor/5 Years & Up Experienced Employee
Qualification
Vocational Diploma/Short Course Certificate, Bachelor's/College Degree, Post Graduate Diploma/Master's Degree
Years of Experience
3 years
Job Type
Full-Time
Job Specializations
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Company Overview
About Us
Stefanini hires talent today that will reshape the jobs of tomorrow. With new tools and innovative technology, you'll work with brilliant minds to learn and grow in today's dynamic job environment.
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.
Why We’re Different
- Brazilian and privately owned company;
- Agility, Flexibility, and Innovation are in our DNA;
- Open floor plan environment where collaboration is highly encouraged!
Career Opportunities with Stefanini
In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
- Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
- TIN is applicable for applicants with work experience only.
- Immediately submit your required documents to our Recruitment Team when advised.
Additional Company Information
Company Size
More than 5000 Employees
Average Processing Time
1 day
Industry
Call Center/IT-Enabled Services/BPO
Benefits & Others
Dental, Miscellaneous allowance, Medical, Vision, Performance Bonus, Quarterly Recognition Program, Business and Smart Casual, Mondays to Fridays, weekends as needed.
Specific Location
Pasay
kindly email your resume at
hajichuwa@gmail.com if interested po. Thanks!!