Laptop works fine without the charger plugged in.
If your laptop works fine without the charger plugged in but experiences performance issues, such as hanging or freezing, when it is charging, there could be a few possible reasons for this behavior. Here are some additional troubleshooting steps you can take to address this issue:
1.
Power Supply Issues: It's possible that the power supply from the charger is not providing enough power to the laptop when it is under load, causing performance issues. Try using a different charger or power outlet to see if the problem persists.
2.
Power Management Settings: Check your laptop's power management settings to ensure that it is not throttling performance when the charger is plugged in. You can adjust these settings in the power options control panel.
3.
Battery Health: As mentioned earlier, if the laptop's battery is deteriorating or not holding a charge properly, it may struggle to deliver power to the system when it is charging. Consider checking the battery health or replacing the battery if necessary.
4.
System Settings: Review your system settings to see if there are any specific settings or configurations that are causing the performance issues when the laptop is charging. Make sure that all settings are optimized for performance.
5.
Hardware Issues: There could be underlying hardware issues causing the performance problems when the laptop is charging. If none of the above solutions work, it may be necessary to have the laptop examined by a professional technician to diagnose any hardware issues.
If you continue to experience performance issues while gaming with the charger plugged in, it might be best to seek assistance from Dell support or a qualified technician to further diagnose and resolve the problem.