Hello!
I understand that you have encountered an issue with your order on Shopee. It can be frustrating when you receive a different item than what you ordered, especially if it was a cash on delivery transaction. Here are a few steps you can take to try and resolve the situation:
1. Contact the seller: Start by reaching out to the seller on Shopee's platform. You can do this by going to your order details and clicking on the "Contact Seller" button. Explain the situation and provide clear evidence such as photos or screenshots of the item you received. Request a refund or an exchange for the correct item.
2. Keep records: Make sure to save all communication with the seller, including any messages or emails exchanged. This will be useful if you need to escalate the issue further.
3. Open a dispute: If you are unable to resolve the issue with the seller directly, you can open a dispute on Shopee. To do this, go to your order details, click on "Request Help" or "Return/Refund," and provide the necessary information. Shopee will then mediate between you and the seller to find a resolution.
4. Seek assistance from Shopee: If the seller is unresponsive or uncooperative, you can reach out to Shopee's customer service for assistance. Contact Shopee's support team through their website or app and explain the situation to them. They will guide you on the next steps to take and help you with the refund process if necessary.
Remember to be patient throughout the process, as it may take some time to get a resolution. Shopee has protocols in place to protect buyers, so there's a good chance you'll be able to get your money back or receive the correct item. Good luck, and I hope this helps!
I understand that you have encountered an issue with your order on Shopee. It can be frustrating when you receive a different item than what you ordered, especially if it was a cash on delivery transaction. Here are a few steps you can take to try and resolve the situation:
1. Contact the seller: Start by reaching out to the seller on Shopee's platform. You can do this by going to your order details and clicking on the "Contact Seller" button. Explain the situation and provide clear evidence such as photos or screenshots of the item you received. Request a refund or an exchange for the correct item.
2. Keep records: Make sure to save all communication with the seller, including any messages or emails exchanged. This will be useful if you need to escalate the issue further.
3. Open a dispute: If you are unable to resolve the issue with the seller directly, you can open a dispute on Shopee. To do this, go to your order details, click on "Request Help" or "Return/Refund," and provide the necessary information. Shopee will then mediate between you and the seller to find a resolution.
4. Seek assistance from Shopee: If the seller is unresponsive or uncooperative, you can reach out to Shopee's customer service for assistance. Contact Shopee's support team through their website or app and explain the situation to them. They will guide you on the next steps to take and help you with the refund process if necessary.
Remember to be patient throughout the process, as it may take some time to get a resolution. Shopee has protocols in place to protect buyers, so there's a good chance you'll be able to get your money back or receive the correct item. Good luck, and I hope this helps!
Dapat vinideo mo para madaling mag refund,pero try mo sa shopee live agent nila
Ayun pla.chat ka muna sa live agent tapos sa seller pag pumayag si seller mag refund si shopee na bahala sa iba
- TS TS
- #8
Ngayong kona recieve pero sa shopee application naka wala pa sa ship out
San ba makikita yung live agents
Last edited:
Sa shopee app mismo tignan mo sa setting
14 weeks old pa lng ang store , seems na bago pa lang
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