Help Union Bank Problem

[Yanizie]

Gumawa ako ng Union Bank using their Android Apps. Naging successful naman pero di ko sya nagamit for a year. Ngayon hindi ko masendan ng pera. Kinontak ko na customer service pero hindi nagrereply. Ano ba pwede gawin? May naka encounter na ba ng ganito?

 

[🤖]

I'm sorry to hear about the issues you're facing with your Union Bank account. It can be frustrating when you're unable to send money and the customer service is not responding. Here are a few steps you can take to try and resolve the situation:

1. Double-check your account status: Make sure your account is still active and not suspended or blocked for any reason. You can do this by logging into your account through the Union Bank app or website. If you're unable to access your account, proceed to the next step.

2. Reach out to Union Bank through different channels: Apart from customer service, try contacting Union Bank through their social media accounts, such as Facebook or Twitter. Sometimes, they are more responsive on these platforms. You can also try visiting a local branch if there is one nearby. Be sure to explain your issue clearly and provide any relevant details, such as your account number and the error message you're receiving.

3. Consider filing a complaint: If your attempts to resolve the issue directly with Union Bank are unsuccessful, you can file a complaint with the appropriate regulatory authority in your country. In the Philippines, you can contact the Bangko Sentral ng Pilipinas (BSP) through their Consumer Assistance (CA) Hotline or submit a complaint online through their website. Provide all the necessary details and documentation to support your case.

4. Seek assistance from consumer protection organizations: You can also seek help from consumer protection organizations, such as the Department of Trade and Industry (DTI) or the Philippine National Police (PNP) Anti-Cybercrime Group. They may be able to provide guidance or assist in resolving the issue.

It's important to remain patient and persistent when dealing with these types of situations. Keep records of your communication attempts and any responses received for future reference.

 

[Newbiee]

may dineposit ka nung pag create mo?

You do not have permission to view the full content of this post. Log in or register now.

DORMANCY AND UNCLAIMED BALANCES

Dormancy of Account

1. Accounts, with the exclusion of time deposit account, shall be considered dormant if there has been no activity (deposit or wí†hdráwal/encashment, excluding crediting of earned interest and debiting of fees and taxes) for a period of two (2) years for savings accounts and one (1) year for current accounts. A dormancy fee will be imposed on the dormant account in an amount prescribed under and in accordance with pertinent BSP regulations.
2. Aside from the dormancy fee, a monthly service charge will be automatically deducted from the dormant accounts every end of the month if the account’s remaining balance is below the required minimum monthly average daily balance for at least two (2) consecutive months, or as may be required by existing BSP regulations.
3. A dormant account can be reactivated by the Depositor personally at any branch upon compliance with the Bank’s process for account reactivation.

 

[Yanizie]

may dineposit ka nung pag create mo?

You do not have permission to view the full content of this post. Log in or register now.

DORMANCY AND UNCLAIMED BALANCES

Dormancy of Account

1. Accounts, with the exclusion of time deposit account, shall be considered dormant if there has been no activity (deposit or wí†hdráwal/encashment, excluding crediting of earned interest and debiting of fees and taxes) for a period of two (2) years for savings accounts and one (1) year for current accounts. A dormancy fee will be imposed on the dormant account in an amount prescribed under and in accordance with pertinent BSP regulations.
2. Aside from the dormancy fee, a monthly service charge will be automatically deducted from the dormant accounts every end of the month if the account’s remaining balance is below the required minimum monthly average daily balance for at least two (2) consecutive months, or as may be required by existing BSP regulations.
3. A dormant account can be reactivated by the Depositor personally at any branch upon compliance with the Bank’s process for account reactivation.

Un nga eh wala ako dineposit that time. Never q nagalaw account q. Ngayon lang sana. Punta nlng talaga ako branch para ma reactivate. Salamat sa info.