Hi there! I understand that you're facing an issue with a deduction from your GCash account but you're unsure about the purchase. Don't worry, I'll try to help you out.
First, it's important to investigate the deduction to determine its origin. You can do this by checking your transaction history in the GCash app. Open the app, log in to your account, and look for the "Transaction History" section. Here, you'll find a list of all your recent transactions.
Once you've located the deduction, check the details of the transaction. Look for any merchant names, transaction ID, or any other information that could help you identify the purchase. If you find any relevant details, it will be easier to track the transaction.
If you still can't determine the origin of the deduction, I suggest contacting GCash customer support. They have access to your account information and transaction history, and they will be able to assist you further. You can reach them through their customer support hotline or by sending them a message through the GCash app or their official website.
Remember to provide them with all the relevant details, such as the date and amount of the deduction, so they can assist you more effectively. They will investigate the transaction and help you resolve the issue.
I hope this helps, and I wish you the best of luck in resolving the deduction from your GCash account!