Besmomukhamo
Enthusiast
Hello,
Can anyone help me with my MacBook Pro 2017 running MacOS High Sierra?
Issue:
After updating, the MacBook froze and got stuck in a flashing question Mark folder. I was able to fix this by using the recovery tool, wiping out the SSD and reinstalling the macOS.
After reinstalling, I was setting up the MacBook but it wouldn't go through and is showing the error message "A critical software update is required for your Mac, but an error was encountered while installing this update" -- "Your Mac can't be used until this update is installed". The only options here are "Shutdown" and "Try again". Try again would only return the same error.
Basically I was in a loop here. What I did was to boot into safe mode and I was able to get in. The problems I found are:
in Safe mode;
Touch Bar isn't working
Touch ID isn't working
Audio isn't working
Ports aren't working as well
No keyboard backlight
no matter where I search, there are no drivers or any files that shows any signs that these drivers were installed.
When I go to system preferences, it shows that "no devices were found" (i.e, Sound options)
Since this is a Mac, I have tried installing the latest version of MacOS this model could get (Ventura) but I still get the same issues above. I also tried reinstalling the original version of the Mac OS the this device came with and the same issues are present.
Am running out of troubleshooting steps to deal with this. I think that there were missing drivers and I'm not sure if that's possible due to damaged hardware, but I also wonder why I couldn't find any drivers for the malfunctioning items above.
Question:
1. Is there a way to manually install missing drivers on a Mac?
2. Is it possible that I have a broken firmware? and how can I reinstall a clean version of the software aside from using the recovery tool?
Many thanks in advance to anyone who will respond to my quiries.
Can anyone help me with my MacBook Pro 2017 running MacOS High Sierra?
Issue:
After updating, the MacBook froze and got stuck in a flashing question Mark folder. I was able to fix this by using the recovery tool, wiping out the SSD and reinstalling the macOS.
After reinstalling, I was setting up the MacBook but it wouldn't go through and is showing the error message "A critical software update is required for your Mac, but an error was encountered while installing this update" -- "Your Mac can't be used until this update is installed". The only options here are "Shutdown" and "Try again". Try again would only return the same error.
Basically I was in a loop here. What I did was to boot into safe mode and I was able to get in. The problems I found are:
in Safe mode;
Touch Bar isn't working
Touch ID isn't working
Audio isn't working
Ports aren't working as well
No keyboard backlight
no matter where I search, there are no drivers or any files that shows any signs that these drivers were installed.
When I go to system preferences, it shows that "no devices were found" (i.e, Sound options)
Since this is a Mac, I have tried installing the latest version of MacOS this model could get (Ventura) but I still get the same issues above. I also tried reinstalling the original version of the Mac OS the this device came with and the same issues are present.
Am running out of troubleshooting steps to deal with this. I think that there were missing drivers and I'm not sure if that's possible due to damaged hardware, but I also wonder why I couldn't find any drivers for the malfunctioning items above.
Question:
1. Is there a way to manually install missing drivers on a Mac?
2. Is it possible that I have a broken firmware? and how can I reinstall a clean version of the software aside from using the recovery tool?
Many thanks in advance to anyone who will respond to my quiries.